User Data Deletion

Your Right to Data Deletion

At SDB Wallet, we respect your right to have your personal data deleted in accordance with the General Data Protection Regulation (GDPR). You can request deletion of your data at any time.

Upon receiving a data deletion request, we will remove all your personal data from our systems, subject to legal and regulatory requirements that may require retention of certain data.

How to Request Data Deletion

Via Email
Send your request to [email protected] with your full name and registered email address

Via the App
In the SDB Wallet app, go to Settings > Privacy > Request Data Deletion

Via Support Form
Contact support and select "Data Deletion Request"

What Gets Deleted?

Personal Data
Name, email, phone number, address

Financial Data
Account and card information (after legal retention period)

Device Data
Device identifiers and login logs

Social Accounts
Linked Apple, Google, and Facebook accounts

Processing Time

We will process your request within 30 days of receipt. You will receive an email confirmation once the deletion is complete.

Important Notes

Some data may be retained for 5 years per anti-money laundering requirements

Data deletion is irreversible

You will lose access to your account and balance after deletion

Any outstanding balances must be settled before requesting deletion