Help Centre
How can we help?
Our team is available around the clock. Choose your preferred way to reach us.
Live Chat
Talk to our support team directly. Available 24/7 for instant help.
Popular topics
Open Account
How to open an account? Required documents? How long?
Card Issues
Card not working, want to freeze it, or request a replacement.
Transfers
Transfer delayed, tracking, fees.
Security
Suspicious activity, forgot password, account lock.
Salary
How to receive salary via SDB, direct deposit setup.
Currencies
Exchange rates, conversion, supported currencies.
Business Hours
Monday – Friday9:00 AM – 6:00 PM (CET)
Saturday – Sunday10:00 AM – 2:00 PM (CET)
Emergency services (card & account freeze) are available 24/7 via phone and in-app.
Address
SDB Wallet Europe