Question 1

How do I open an account with SDB Wallet?

Accepted Answer

Open an account in minutes by registering on the website or app. You need your personal details and a valid ID, then complete KYC verification. Fully digital — no branch visit needed.

Question 2

What documents are required?

Accepted Answer

A valid passport or national ID, plus a recent proof of address (account statement, utility bill, or rental contract within the last 3 months).

Question 3

Can I open more than one account?

Accepted Answer

Yes. You can open euro, US dollar and British pound accounts, each with bank details issued in your own name — an IBAN for euros, an account and routing number for dollars, and an account number and sort code for pounds. Your first account is free; each additional one carries a fee published in the schedule. Every crypto currency also gets its own deposit address.

Question 4

Is SDB Wallet officially licensed?

Accepted Answer

Yes, SDB Wallet is licensed and regulated under European laws. We comply with all AML and KYC requirements.

Question 5

In which countries can I open an account?

Accepted Answer

Account opening is available to residents of the countries supported by our licensed financial partners. Your eligibility is checked automatically when you verify your identity, and the app tells you the answer straight away. The account itself works in euros, US dollars and British pounds.

Question 6

How long does KYC take?

Accepted Answer

Usually completed within minutes to 24 hours maximum. You need to photograph your ID and take a selfie for identity confirmation.

Question 7

How do I get an SDB Mastercard?

Accepted Answer

Issue a virtual card instantly from the app. Works for online purchases and in stores via Apple Pay and Google Pay. Physical cards ship in 5-7 business days.

Question 8

Can I add my card to Apple Wallet or Google Wallet?

Accepted Answer

Yes! Once issued, add it directly to Apple Wallet or Google Wallet and pay by tap (NFC) at any contactless terminal.

Question 9

How do I freeze my card?

Accepted Answer

Freeze instantly from the app with one tap. Unfreeze just as easily at any time.

Question 10

Does the card support 3D Secure?

Accepted Answer

Yes, all SDB cards support 3D Secure (3DS) for extra security on online purchases.

Question 11

How long do transfers take?

Accepted Answer

Transfers between SDB accounts are instant and free. Incoming money on SEPA inside Europe and on FedNow inside the US arrives within minutes, and international bank wires typically take one to three business days.

Question 12

Are there fees?

Accepted Answer

Internal transfers are free. External transfers start from €2 depending on destination and currency.

Question 13

How do I exchange currencies?

Accepted Answer

From the app, select "Exchange", choose source and target accounts, enter the amount — executed at live market rates instantly.

Question 14

Where can I withdraw to?

Accepted Answer

You withdraw from your wallet to a bank account carrying your own name. We do not send to somebody else's account — that is a safety rule with no exceptions. You can follow the withdrawal's stage in the app until it lands.

Question 15

Does SDB support crypto trading?

Accepted Answer

Yes! Buy, sell, and swap cryptocurrencies directly from the app. We support Bitcoin (BTC), Ethereum (ETH), USDT, and more.

Question 16

How do I buy crypto?

Accepted Answer

Go to "Crypto Wallet" in the app, select the coin, enter the amount and confirm. Deducted from your EUR/USD balance instantly.

Question 17

Can I swap between cryptocurrencies?

Accepted Answer

Yes! Swap any crypto to another (e.g., BTC to ETH) from within the app with just a few taps.

Question 18

What features does SDB Wallet offer?

Accepted Answer

Smart dashboard, multi-currency wallet, Mastercard cards, international transfers, crypto trading, AI assistant, expense tracking, real-time notifications, and 24/7 live support.

Question 19

Is there an AI assistant?

Accepted Answer

Yes! SDB Wallet includes an AI assistant for financial queries and answering questions 24/7 in both Arabic and English.

Question 20

Does the app support biometric login?

Accepted Answer

Yes! Face ID and Touch ID for fast and secure login.

Question 21

Do I get real-time notifications?

Accepted Answer

Yes, instant notifications for every transaction: deposits, withdrawals, transfers, card purchases. Customizable from settings.

Question 22

Is there expense tracking?

Accepted Answer

Yes! The "Insights" section shows detailed spending analytics by category and time period with interactive charts.

Question 23

Is the app available on iOS and Android?

Accepted Answer

Yes! Available on both App Store and Google Play.

Question 24

Does the app support Arabic?

Accepted Answer

Yes! Full Arabic and English support with RTL layout.

Question 25

Is there a referral program?

Accepted Answer

Yes! Invite friends and earn rewards for each one who opens an account and completes KYC.

Question 26

How much do I earn per referral?

Accepted Answer

Cash reward for each friend who completes KYC. Amount varies based on current promotions.

Question 27

How does SDB protect my money?

Accepted Answer

TLS 256-bit encryption, 2FA, 24/7 monitoring, AI fraud detection, and client funds held separately from company funds.

Question 28

What if I lose my phone?

Accepted Answer

Contact support 24/7 to freeze your account. You can also log in from another device and freeze cards yourself.

Question 29

What is KYC?

Accepted Answer

Know Your Customer — mandatory identity verification. Protects you and prevents money laundering.

Question 30

Does SDB support 2FA?

Accepted Answer

Yes! Enable 2FA via Google Authenticator or SMS for additional account protection.

Question 31

How do I contact support?

Accepted Answer

In-app live support (24/7), email support@sdbwallet.com, or request a callback.

Question 32

How long for responses?

Accepted Answer

Within 4 hours maximum. Urgent matters (fraud, stolen cards) processed immediately.

Question 33

Can I download statements?

Accepted Answer

Yes! Download detailed PDF account statements from the app for any time period.

How can we help you?

Accounts & Registration

Cards

Transfers

Cryptocurrency

App & Features

Referral Program

Security

Support

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